When it comes to making hospital visits better for the client, one of the most important things is to make sure that they feel welcome and comfortable. Going into a hospital can be a stressful experience - from worrying about their diagnosis and treatment options to simply not knowing what's going on - so creating an inviting environment can play an essential role in helping reduce some of that stress. Yet while this may sound difficult, there are plenty of simple ways you can do your part as medical personnel or caregivers to help ensure your clients enjoy the best possible visit.
1. Answering Services
One of the best ways to make a patient feel welcome is by providing them with efficient, friendly customer service. No matter how busy you may be, make sure that patients are acknowledged as soon as possible and that questions are answered promptly and accurately. Additionally, having an answering service to take calls after hours can help give clients peace of mind and reduce stress by ensuring that they can get answers to their questions when they need them. While it may seem like a small thing, being able to communicate with someone right away can make all the difference.
2. Comfort is key
Keep in mind that hospitals can be daunting, intimidating places for many patients. One of the most important things you can do to make them feel much happier is to create an atmosphere of comfort and security. Make sure their rooms are comfortable and warm, with plenty of pillows and blankets. Provide ample seating for visitors so everyone can be together without feeling cramped or uncomfortable. It's also a good idea to make sure there is plenty of natural light in the room, as this can help promote healing and reduce stress. Finally, having a few small amenities available, such as snacks, books, or magazines, can be a great way to make hospital stays more enjoyable.
Good communication is the cornerstone of any successful client-provider relationship. That’s why it’s important to be open and honest with your hospital clients, so they feel comfortable expressing their concerns or needs. If possible, encourage two-way conversations between you and your patient. This will help build trust, as well as foster a sense of understanding between you two. It's also important to involve patients in decisions about their care—by involving them in the process, they can feel more involved in their treatment plan. Finally, remember to thank them for visiting your hospital and taking part in their care!
4. Positive reinforcement is key
Show your patients that you recognize when they accomplish a task or try something new. A simple “good job” or pat on the back can mean more to them than you think. Additionally, if there are activities or tasks that are difficult for them, it's important not to belittle their efforts and encourage them as much as possible. This will help build confidence and self-esteem in your clients and ultimately make them feel better about being in the hospital environment. Also, don’t forget to recognize when your patients go the extra mile or stick with their treatments even in difficult times—this can show them that their effort is appreciated and make them feel much happier.
5. Have patience and show understanding
It's important to remember that hospital clients may be feeling scared, overwhelmed, or frustrated. Therefore, it helps to remain patient and show them understanding as they navigate their experience. Showing patience also means not rushing them through the process. If a client needs extra time to think something through, give it to them. Ask questions in an empathetic way, such as "What can I do to help make this situation easier?", rather than adding more stress by asking too many questions at once.
6. Get to know them
Remembering a little factoid about each of your clients can significantly improve their experience. Make sure to note small details such as birthdays and anniversaries, so that you can be the first one to wish them a happy day! Knowing these details will also help you have more meaningful conversations with them. Additionally, don’t forget to ask about their family, as this will make them feel valued and connected. It's also important to remember that a hospital stay can be a stressful and uncertain experience, so it is essential to be empathetic and understanding. These small gestures can go a long way in helping to make your clients feel more comfortable and appreciated.
7. Provide distractions
Games, books, or toys for children can help keep their minds off the pain of treatments and procedures, as well as make them feel more relaxed. Even adults can benefit from having something to do while at the hospital such as crossword puzzles or access to streaming services. Keeping the patient busy can help keep their spirits up even if they’re feeling blue. While it’s important not to overlook the value of rest, some distractions can be beneficial. It's also a great way to help pass the time until they can go home.
8. Make the space feel like home
Hospitals can often make people feel like they're in a strange, unfamiliar place - so adding elements to the hospital room that bring in a home-like feeling can go a long way to making clients more comfortable and happy. Try bringing in cozy items from home such as bedding, slippers, picture frames, or photos of family members, etc. You could also play relaxing music for patients or offer warm beverages and snacks that remind them of being at home. All of these things will help encourage relaxation and comfort for your clientele.